Our Policies

Our Guarantee

We are in the business of making people feel great, so if for any reason you are not 100% happy with your results or any part of your service, please contact us within three days to let us know ​so we can schedule an appointment to fix any issues. Our customers are the most important thing to us!


Arriving Late

Your appointment time is reserved especially for you and the services you've booked in for. 

If you are running late, please let us know in advance if possible, and we will do our best to accommodate your appointment, however time may not permit for us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next client. 

If it is your first time at our salon, please arrive 10 minutes early to fill in a new client form, and a consent form if your service requires.


Cancellations/Rescheduling

If for any reason you need to cancel or change your appointment, please do so ASAP. We need at least 24 hours notice. This ensures that we can offer your appointment time to somebody else.

Failure to give us at least 24 hours notice of a cancellation or rescheduling, will result in a 50% cancellation fee.

Payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice.