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OUR POLICIES
Our Guarantee
Our main goal is to ensure that our clients feel amazing. If, for any reason, you are not completely satisfied with your results or any aspect of our service, please let us know within three days of your treatment. We will be more than happy to schedule an appointment to address and resolve any issues you may have. At our salon, we value our customers above all else.
Arriving Late
At our salon, we strive to provide the best possible service to all of our clients. To ensure that we are able to maintain our schedule and provide on time services to everyone, we have a policy in place for clients who arrive late to their appointments.
If you are running late, we kindly ask that you let us know as soon as possible so that we can do our best to accommodate you.
However, please note that arriving 10 or more minutes late, or arriving halfway through your service time (for smaller appointments) may result in a shortened service or the need to reschedule your appointment to another time or day. This is to ensure that we are running on time for our next client and the client after that.
In the event that we are unable to perform certain services within the remaining time left, a 50% fee of the cost of the unperformed services will be applied to your account.
If this is your first visit to our salon, please arrive 10 minutes prior to your scheduled appointment. This will allow you to complete some brief forms and ensure you have enough time to locate our salon without any inconvenience.
Cancellations/Rescheduling/Removal of booked services
Our cancellation, rescheduling and removal of booked services policy is in place to ensure that our salon runs smoothly and that our team members can provide the best possible service to all of our clients.
If you need to cancel, reschedule or remove any services you have booked in that you no longer require, we ask that you kindly give us at least 24 hour's notice. This allows us to offer your appointment time to someone else who may be waiting to book in for a service.
In the event that you need to cancel, reschedule or remove booked services you no longer require and you are unable to give us 24 hour's notice, a fee of 50% of the service cost will be applied to your account or your 50% booking fee will be taken This is to compensate our team members who have reserved time for your service and who may not be able to fill that time slot with another client.
Full payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice.
Booking Fee's
All appointments made in salon or over the phone require a 50% booking fee (max $50) in order to create the appointment.
This booking fee can then be used at checkout after your treatment or transferred to your next booking.
In the event that you need to cancel/reschedule/remove booked services we do require 24 hours notice as per our 'cancellation, rescheduling and removal of booked services policy' above.
If you need to either cancel, reschedule or remove booked services outside of the 24 hour notice period, the booking fee can be either transferred as credit for your next appointment or refunded to you.